Privacy Policy

Effective Date: February, 2025

Alerah (“we,“ “our,“ or “us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform.

Information We Collect

We may collect the following types of information:

  • Personal Information: Full name, business name, email address, phone number, billing and shipping address;
  • Account Information: Login credentials, user preferences;
  • Transactional Data: Order history, invoices, payments;
  • Technical Data: Browser type, device info, IP address, log files;
  • Third-Party Data: Information from integrated services (e.g., payment gateways, analytics providers).

How We Use Your Information

Your data is used for the following purposes:

  • To create and manage your account;
  • To process orders and fulfil deliveries;
  • To offer customer support and respond to inquiries;
  • To provide software tools and integrations;
  • To send alerts, promotions, and updates;
  • To assess creditworthiness and financing options;
  • To analyze usage trends and improve services.

Sharing and Disclosure

We may share your information with:

  • Verified suppliers and logistics partners;
  • Payment processors and financial service providers;
  • Analytics and cloud service providers;
  • Regulatory and legal authorities if required by law.

We do not sell your data to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session state;
  • Collect usage statistics;
  • Enable personalization and targeted messaging.

Users can manage cookie preferences via browser settings.

Data Retention

We retain your information for as long as necessary to fulfil the purposes described, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement industry-standard encryption and access control mechanisms. However, no system can be completely secure. You acknowledge that data transmission involves inherent risks.

Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data;
  • Rectify inaccuracies;
  • Request deletion or restriction of use;
  • Withdraw consent for marketing;
  • File complaints with regulatory authorities.

Requests can be submitted to hello@alerah.acre.

Children’s Privacy

The Platform is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors.

International Users

If you access our services from outside Nigeria, your data may be processed in jurisdictions that may not offer the same protections as your local laws.

Changes to Privacy Policy

We reserve the right to update this Policy at any time. Material changes will be communicated via the Platform or by email.

Contact Us

For questions or requests related to your data or this Policy: